Cookies, Privacy Policy, Terms & Conditions

Cookies, Privacy Policy, Terms & Conditions – the Legal Bit!

CookiesPrivacy PolicyTerms & Conditions


How we use cookies

This website uses cookies. There are different kinds of cookies that we use. By using this website you are agreeing to the use of strictly necessary, functionality and  performance cookies. You can opt-out of performance and behavioural advertising cookies by following the links below.

The different types of cookies we use are outlined below:

Strictly necessary cookies

These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested.

Functionality cookies

These cookies provide functionality that you have requested. For example, storing account history or username profile.

Performance cookies

These cookies are used to log your visits throughout this website and help us improve the site. We use our own tracking cookie as well as third party cookies from Google Analytics. You can opt-out of Google Analytics cookies here. Online behavioural advertising cookies These are cookies stored from third parties to allow us to serve relevant ads to you on other websites. Please visit our advertising partner AdRoll to learn how to opt-out of these cookies.

Because you have already viewed this website, cookies will have already been saved to your computer. You can remove these using your web browser’s preferences.

Privacy Policy

Privacy matters, but it can be confusing. This page explains our approach to privacy on our website and how it affects you.
Short version

  • We collect anonymous statistics about your visit, like which of our pages you viewed.
  •   Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
  •   If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.
  • We never share your data with 3rd parties except to help us deliver our own services.

These are just the key points. If you need detail, keep reading.

Measuring our visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site. The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.

Facebook, Twitter and other social networks

These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons. To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is about website design and business services we imagine this is not a concern for most users.

Discussion comments
To allow visitors to discuss our blog articles and some web pages we use a discussion system built in our Suite software. Suite will know what you wrote on those comments. Of course all comments you leave are also publicly visible on the Internet alongside your name, so we do not imagine this is a concern for many people.

If you sign up for a service
When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address. We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any
time.We also log account and transaction history for accounting purposes, and to monitor our business activities.

We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.

We take many precautions to prevent the loss, misuse or alteration of your personal information.
These precautions include:

  •   Use of SSL encryption for sensitive data
  •  Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet. Of course you are responsible for keeping your password and user details confidential. We will never ask you for your password(s). It is good advice not to trust anybody asking you for passwords.

Updates to this policy
We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

Any questions?
If you have any questions about this privacy policy or your personal data, please contact us and we’ll be happy to explain further and answer any queries you have.

Terms & Conditions

1.1 The definitions and rules of interpretation in the condition apply in these Terms and Conditions (Conditions).
The Meeting & Event Team: Meeting & Event Team Ltd.
The Client is the person(s) representing the organisation on whose behalf the enquiry is being initiated.
The Agreement represents the contract between The Meeting & Event Team and the Client, authorising The Meeting & Event Team to proceed with the enquiry.
The Venue is the organisation whose facilities and services are being booked.
The Confirmation represents a contract negotiated by The Meeting & Event Team on behalf of the Client and the Venue.

It will be deemed that by authorising The Meeting & Event Team to proceed with an enquiry, these Conditions have been accepted by the Client.
1.2 The Agreement is subject to these Conditions which supersede all previous communications, representations and agreements whether written or oral. No additions or alterations to the Agreement or to the Conditions shall be binding unless previously agreed to in writing and signed by a duly authorised representative of The Meeting & Event Team. These Conditions including any additions or alterations thereto carried out in accordance with the provisions of this paragraph shall alone govern the Agreement and all terms and conditions proposed by the Client are hereby excluded and do not form part of this Agreement.

2. Procedure
2.1 On written acceptance of these Conditions, an Agreement between the Client and The Meeting & Event Team will be deemed to have been made and will be governed by the Conditions.
2.2 The Meeting & Event Team will confirm all booking details with the Client prior to confirming the booking with the Venue on behalf of the Client. Contact details for the Client will be passed to the Venue by The Meeting & Event Team when confirming the booking so that any further information may be sought directly from the Client.
2.3 On the Client’s acceptance of the Confirmation, the Venue Terms & Conditions will apply. Subsequent changes made to the Confirmation after this time will be governed by the Venue Terms and Conditions.
2.4 The Meeting & Event Team will have an obligation to the Client to pass on any Venue information made known to them which relates to the booking, in a timely manner.
2.5 Upon entering into this Agreement the Client consents to disclosure of information by The Meeting & Event Team to the venue or event supplier for the purposes of the Data Protection Act 1984.

3. Reduction in numbers
3.1 Should the numbers reduce from the original Confirmation then the pricing structure may change or the Client may be liable for up to 100% cancellation charges. The Client should always note the minimum time required by the Venue for finalising numbers.

4. Cancellation
4.1 In the event of a non-arrival, cancellation, postponement or part cancellation by the Client, the Client may be liable for charges in accordance with the Venue Terms & Conditions. Any changes to a confirmed booking, you should notify The Meeting & Event Team immediately in writing.
4.2 A cancellation number will be issued, which you should keep for future reference. The Meeting & Event Team will notify the venue of the cancellation and you will then be subject to the individual Venue Terms and Conditions.

5. Liability
5.1 The Client undertakes to accept all legitimate charges made by the Venue with reference to this enquiry. This is a bona fide reservation made by The Meeting & Event Team who cannot be held responsible for the failure of the Client to honour this reservation wholly or in part or for the quality of service provided by the Venue.
5.2 All rates quoted are correct at time of Confirmation therefore The Meeting & Event Team cannot be held liable for any increase in Venue rates before the date of arrival.
5.3 The contract for all bookings made through The Meeting & Event Team at a Venue is strictly between the client and the venue unless otherwise advised at enquiry stage.
5.4 On receipt of The Meeting & Event Team confirmation document the venue or event supplier will forward their contract direct to the Client. The contract should be signed and returned to the venue or event supplier within any stated time scale in order for the booking to be deemed confirmed. If the Client does not receive the contract within reasonable time they should inform The Meeting & Event Team as the booking is not confirmed.

6. Insurance
6.1 Via an Insurance Specialist, The Meeting & Event Team is able to provide information on tailor made insurance to protect the interests of your business and delegates. Insurance cover will not be provided or put into force unless the Client requests this.

7. Payment
7.1 Unless otherwise agreed, the Client will make payment directly to the Venue in accordance with their payment terms.

8. Force majeure
8.1 The Meeting & Event Team shall have no liability to the Client under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of The Meeting & Event Team or any other party), failure of a utility service or transport network, act of God, war, acts of terrorism riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of The Meeting & Event Team’s sub-contractors.

9. Currency
9.1 Rates quoted outside of the UK are liable to fluctuation prior to the date of arrival.

10. Governing law and jurisdiction
10.1 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with, the law of England and Wales.
10.2 The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.

11. Sole Agent
11.1 It will be accepted that The Meeting & Event Team will be the sole agent appointed to work on any booking. Should this not be the case, then the Client has an obligation to inform The Meeting & Event Team of this fact who in turn will inform the Client whether or not they will proceed with the work.

11.2 Situations where charges may apply. (i) The Client provisionally holds space at a venue directly, then requests The Meeting & Event Team to undertake a venue search for pricing comparison and consequently books the original venue directly.(ii)The Meeting & Event Team are requested to conduct a venue search as a costing exercise and are not informed by The Client.(iii) The Client confirms a venue directly, following earlier proposals from The Meeting & Event Team which contained details of the venue.

12. Exclusion of any clause or clauses
12.1 If any clause in the Agreement is held by any Court, Tribunal or other official body to be unfair, the individual clause or clauses shall be deleted from the contract created between The Meeting & Event Team and the Client. This is strictly without prejudice to all other clauses within the Agreement.

13. Complaint
13.1 The client must inform The Meeting & Event Team and the Venue of any complaints in writing within 7 days of the complaint. The Meeting & Event Team will use reasonable endeavour’s to satisfy and resolve the complaint and reserve the right to reject any complaint.

14.1. Registered Address
The Meeting & Event Team, Kamelot, The Green, North Duffield, North Yorkshire, YO8 5RF